Interface management

The connection will be maintained, supported and improved by Connectis

You are entitled to preventive and corrective maintenance and break-fix support in order to assure service continuity.

Break-fix support

Break-fix support involves the investigation and resolution of suspected faults with Connectis's services.

Maintenance

Preventive maintenance involves the continuous refinement and upgrading of software and infrastructure, as necessary to assure service security and stability. That will include ensuring compliance with any new requirements and implementing any mandatory additional eHerkenning interfaces.

Corrective maintenance involves resolving software and infrastructure faults.