The connection will be maintained, supported and improved by Connectis
You are entitled to preventive and corrective maintenance and break-fix support in order to assure service continuity.
Break-fix support involves the investigation and resolution of suspected faults with Connectis's services.
Preventive maintenance involves the continuous refinement and upgrading of software and infrastructure, as necessary to assure service security and stability. That will include ensuring compliance with any new requirements and implementing any mandatory additional eHerkenning interfaces.
Corrective maintenance involves resolving software and infrastructure faults.